Frequently asked questions

About Fixter

Who are Fixter?

Can I use Fixter in any UK town or city?

How can I contact Fixter?

Who are our Fixter Drivers?

Who are our in-house experts?

Servicing, MOTs and Maintenance

How do I get my MOT certificate?

How long will the work take?

Will my service light be reset after a service?

MOT rule changes: 20 May 2018

Will you stamp my service book?

What is a locking wheel nut key?

Do Fixter's services meet manufacturer’s recommendations?

What makes of car do you service?

There’s a problem with my car, but I’m not sure what’s causing it?

I know there’s something else that needs fixing, but it’s not in the price list.

What happens if more work is needed on my car after it’s serviced?

What happens if my car fails its MOT?

Fixter Garages

How do you select my garage?

Which garages do you work with?

Booking, Collection and Delivery

What happens if my vehicle is not roadworthy?

My car is under SORN (Statutory Off Road Notification) - can I still book with Fixter?

Can the garage arrange a new time with me directly?

Do you keep my car overnight?

Can I book more than one job at the same time?

Can I book by phone?

What are your opening hours?

Can I cancel or rearrange a booking?

Do I need to be present at the garage at any time during or after the work is done?

Do I have to be there at collection and delivery?

It’s Thursday or Friday - why can’t I book my car in over the weekend?

Can I make a booking for today or tomorrow?

Who comes to collect my car?

Pricing and Payment

MOT Money-back Guarantee?

What happens if my payment is unsuccessful or I am unable to pay for my booking?

Will I be charged a cancellation fee for cancelling my booking?

How do you keep prices low, while retaining high-quality service?

When do I pay, now or when the work’s been done?

Do I have to pay online?

How much is an Interim, Full or Major Service?

How much is an MOT?

Will I be charged if more work is needed on my car?

Who handles payments?

Parts, Labour and Warranty

How does the 12-month warranty work?

Does your 12-month warranty cover an Air Con Regas?

Do you deal with gearboxes?

What happens if there is an issue with my vehicle after the work has been completed?

Will my digital service record be updated after the work is completed?

My car is under warranty, how will that be affected?

Will my service book be stamped when the work is complete?

What happens if I’m not happy with any of the work?

What car parts do your garages use?

Supported Vehicles

What vehicles do you support?

Need to speak to someone?

Our in-house experts know cars, our garages and our drivers inside out.